Careers

Learn to love your job again.

At PLS 3rd Learning, we seek, hire, and reward talented people from all walks of life. While our main objective is to support K-12 education through the best ideas, strategies, and technologies, we welcome professionals of various backgrounds and experiences. The result is a bunch of talented people who get along, work well, and love their careers.

Interested in starting a new career with PLS 3rd Learning? Fire off your resume and cover letter to resumes@pls3rdlearning.com today. We can’t wait to meet you.

Current Job Openings

Educational Systems Support Specialist & Trainer

About the Company
PLS 3rd Learning is a professional services organization that supports K-12 educators through the development of curriculum management systems and professional development initiatives. Our core mission is to leverage the best ideas, strategies, and technologies to advance teaching, learning, and leading in K-12 education.

About the Position
We are seeking an enthusiastic educational systems support specialist with exceptional communication skills and a background in education, who is dedicated to delivering an outstanding user experience.  This position primarily involves help desk user support. Additional responsibilities include content curation and the delivery of face-to-face professional development workshops in web-based curriculum applications.  This is an excellent opportunity to be a contributing member of an energetic team of education and technology professionals.

This role concentrates on customer service, content curation, and training, and includes daily engagement with web-based teacher tools, learning standards, and curricula. This position requires a flexible commitment, with the ability to travel to deliver professional development and training within partner school districts.

The Educational Systems Support Specialist & Trainer will work closely with the Platforms & Applications Team, comprised of former educators and web developers, at PLS 3rd Learning.

 

Key Responsibilities
The Educational Systems Support Specialist & Trainer will:

  • Provide phone, email, and chat support to users of web-based education-related applications;
  • Provide Quality Assurance testing of our web-based systems as needed;
  • Coordinate and maintain the documentation of help desk materials and procedures;
  • Provide general administrative assistance when needed;
  • Participate in project planning and brainstorming around tools for teachers;
  • Collaborate with the entire platforms & applications team to develop a shared vision for our tools and platforms, reflecting on usability and technological implications;
  • Delivery of one and two-day workshops in web-based curriculum applications;
  • Design of training and professional development workshops for K-12 educators;
  • Assistance with coordination and tracking of workshops and workshop participants;
  • Assistance in creation of instructional manuals
  • Support for partner projects

Position Breakdown
75% Help Desk/Technology Support
15% Content Curation
10% Training and Development of User Support Documentation

Qualifications
First and foremost, the successful candidate for this position must be a team player who is motivated by working in a collaborative environment, yet able to work independently and show a high level of initiative and self-motivation. The successful candidate must have a strong personal work ethic as well as a sense of accountability and responsibility. Additionally, the successful candidate will have:

  • Experience with customer support preferred;
  • Familiarity with K-12 education;
  • Bachelor’s Degree in education preferred;
  • Excellent technology and troubleshooting skills;
  • Polished and professional phone and email etiquette;
  • Great communication skills;
  • Patience while working with valued clients and customers;
  • Positive and engaging personality with dynamic and engaging presentation skills;
  • Experience delivering professional presentations, both online and face-to-face; and
  • Strong working knowledge of curriculum design and development as well as various pedagogical approaches.

Expectations:

  • Some travel is required;
  • Candidate will be actively engaged with a team of educators and web designers;
  • Candidate will exhibit flexibility and awareness of audience needs in professional development environments; and
  • Positive, energetic, polished professional ready to make a serious commitment to our organizational mission and become a productive member of our team.

Compensation:

  • Compensation is commensurate with skills and experience.  Please provide your compensation requirements in your correspondence with us.

Current Job Openings

Current Job Openings

Sales

Seeking a top performing sales person with experience selling to K-12 education administrators.We are seeking a dynamic individual who can help with market analysis, online and face-to-face presentations and sales calls of a newly developed suite of software tools for school administrators. The position will be responsible for identifying and selling to prospects within the administrative ranks of school districts inside of New York State. While a significant amount of work can be done from our Buffalo office, significant travel across New York State is required.

Candidates must have:

  • Minimum of Bachelor’s degree (Masters preferred);
  • Knowledge of K-12 education systems;
  • Successful track record in sales;
  • Good technology skills;
  • Excellent presentation, speaking and writing skills.

The successful candidate will be working with a small team of other professionals who will assist with the identification of new markets outside of New York State as well with the development of marketing materials and strategic approaches to sales.

Our compensation package is negotiable and based on experience. We offer a very competitive array of benefits as well as having a supportive and collegial environment in which to work.