Buffalo, New York – PLS 3rd Learning was presented with a Gold Stevie® Award in the Front-line Customer Service Team of the Year – Technology Industries Category – in the eighth annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. The awards were presented to honorees during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas.
More than 400 nominated customer service and sales executives from the U.S.A. and several other countries attended. Over 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013.
“Our Tech Support Team has provided truly outstanding customer service to over 300,000 registered users of our various online platforms and projects for educators throughout the United States”, said Donald Jacobs, Ph.D., CEO of PLS 3rd Learning. “We are extremely proud of the team’s innovative thinking and streamlined approaches that benefit our clients every day.”
By reorganizing the technical support sites and processes for responding to inquiries, the PLS 3rd Learning team positively transformed their approach to customer service. Using analytics available through a support tracker, the team identifies common issues, making informed suggestions about how the team of web developers and designers can improve the overall user experience.
The PLS 3rd Learning team prides itself on fast response and flexibility. As a result, they were able to provide invaluable support for a crisis communication plan for a school district on Long Island devastated during Hurricane Sandy.
“Entries to the Stevie Awards for Sales & Customer Service awards have almost doubled over the past few years,” said Michael Gallagher, president and founder of the Stevie Awards. “Not only have we seen a dramatic increase in the number of entries; but the judges have also seen a remarkable rise in the quality of the nominations submitted overall. We congratulate all of this year’s Stevie winners for their outstanding work.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About PLS 3rd Learning:
PLS 3rd Learning is dedicated to the improvement of teaching and learning in K-12 schools by leveraging advanced technologies. Our mission is to develop technology-based systems and professional learning opportunities that promote and enhance educator effectiveness.
For more information, visit PLS3rdLearning.com.
About The Stevie Awards:
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.
Learn more about the Stevie Awards at StevieAwards.com.